Never ever use Network Solutions for SSL Certificates

Whatever you do, even if somebody pays you money to use their certificates, never ever use network solutions for SSL certificates.

We have our domains hosted with Network solutions and just for ease of account management we went with their SSL certificate service as well. So after 30+ certificates and with multiple domains with them, out of blue 8 of our certificates were revoked. Some of these have 100k+ active users and all of a sudden end users(including some corporate clients) could not get to our sites.

Found out the certs were revoked, called customer support and Network solution didn’t have anything in the logs why this happened. We got some temp certs, got our sites up and kept following up with them.

2 days after the reason given to us by network solutions: They didn’t bill us and hence they revoked our certificates. Are you kidding me? First of all you didn’t bill us, they notified their account rep, but Network solution account rep had left them 3 years ago and they notified an ex-employee of theirs (black-hole) to bill us. Secondly, even if we are overdue, you don’t just stop corporate certificates just like that. No notifications, nothing, just revoked the certs.

We are looking at pursuing legal action here and moving all our services off of network solutions.

So back to my starting point, even if somebody pays you money to use their certificates, never ever use network solutions for SSL certificates.

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One Response

  1. We just had a problem with them — something about the browser level bit strength went up and all our 512bit certs (bought in 2009 for four years) were revoked. They said they could get us up and running in 24-48 hours. So we moved to another provider

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